We are well into the age of the internet where nasty Yelp reviews and Facebook rants rule.
We have every right to air our grievances and report wrongdoing. It needs to be done so poor treatment isn’t repeated. But it is so easy to get sucked into this cycle of negativity.
Why not change the dialogue once in a while? What if the next time you encounter a customer service person who goes above and beyond, you make sure their manager knows? How about we let transportation services know about that bus driver who goes the extra mile?
Our praise lets managers know who on their staff is getting it right and sets an example for others on staff. Sort of like that encouragement of positive behavior thing we’re supposed to do with our children.
Even better, it gets our mind out of the gutter and allows us to focus on the good we encounter rather than all of that bad.
I just sent the email below to a manager at my son’s speciality pharmacy. The manager has already responded saying this employee will be nominated for an award based on my email. I’ll take that over Yelp stars any day.